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Chelsfield Surgery

Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we are open and what to do when we are not, all from the comfort of your own home.

All telephone calls in and out of the surgery are recorded for training and security purposes.  CCTV has been installed inside and outside of the Surgery.

Feeling unwell?  Not getting better with self-care?  If you need some help please contact us.  We have your medical records and can give you the right treatment for minor ailments, rather than you going to A&E, Urgent Care Centres or Walk-In Centres.  Please avoid A&E unless your GP advises,  and do not ring 111 from Monday to Friday between 8am and 6.30pm, when the surgery is open. 

Latest News

We are pleased to announce after a LB Bromley Planning Committee meeting on Thurs 22/3/2018 that PLANNING PERMISSION has been granted for our extension. Thank you to all of our patients and PPG who have supported us throughout these difficult times.

We are trialling a new appointment system from 1st Feb 2018. This will involve pre bookable appointments, online appointments and 'Book on the day' appointments. Predominantly we will have a larger number of book on the day and after 3pm, for patients that need to be seen on that day, with some pre-bookable and online appointments available. This is in response to patient access comments during the winter period 2017/2018.

Online Services

Convenience doesn’t stop there and you can now access a number of services online. Online appointment bookings with our GPs and our Advanced Nurse Practitioner, ordering repeat prescriptions, or sending us your comments are all just a click away.  Access can now also be given to summary information in patients' records, such as medication, allergies and immunisatiaons.  Please let us know if you would like access to these online services. 

Online appointments with Mandy Murrell, our Advanced Nurse Practitioner, please DO NOT include routine nurse procedures such as travel immunisations, dressings, smears etc...  Please book these on the telephone in the usual way.

Improving access to general practice: evening and weekend appointments now available

In addition to coming along to late night opening surgeries at this practice, our patients can now book an appointment to see a GP on other weekday evenings (after 6.30pm) or at the weekends (on Saturdays or Sundays) by making an appointment at one of our GP Alliance HUBs.  These HUB appointments will either take place in Bromley or Beckenham. Please talk to the practice receptionists to find out more on how to book a GP Alliance appointment.

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess

We are unable to give out any medical information regarding our patients over the age of 16 yrs without their written or verbal permission. Once permission has been received we will update the patient's medical record to reflect their choice.

Adult Vaccination Programme  

You may be eligible for the Shingles vaccine. Use this link to help you find out.  If so, please make an appointment with one of our nurses.   https://www.gov.uk/…/Shingles_Eligibility_poster_Sept17-Apr…

If you require PNEUMONIA and SHINGLES vaccines, it is worth noting that they cannot be given at the same time.  Appointments will need to be made 4 weeks apart.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Practice Leaflet

Please look at our Practice Leaflet February 2018.

Did you know that you can self-refer to your local NHS physiotherapy service?

We are trialling a new way for you to see a physiotherapist.  If you are 16 years or older, you can now self-refer to physiotherapy for:  muscle or joint pain; back or neck pain; sports injuries and sprains and strains.  It's exactly the same NHS service, but without the need for a GP appointment first.  You can still see your GP to be referred, but self-referral aims to get you seen by a physiotherapist more quickly and should save your GP time.

Call 01689 88 77 10 to self-refer, or ask at Reception.

Care Quality Commission

Following our recent CQC visit on 11th July 2017, we are delighted to report that we have been given a rating of GOOD in all 5 indicators.  Chelsfield Surgery Quality Report

Average GP Earnings 2016/2017

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.

All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things: 

• Ask people if they have any information or communication needs, and find out how to meet their needs.
• Record those needs clearly and in a set way.
• Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
• Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
• Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

If you have any of the needs described above, please alert a member of our reception team who assist you to get the best possible information and care from your GP surgery.

Confidentiality

We are unable to give any information regarding a patient to a third party without prior verbal or written consent from the patient concerned in respect of the patient requesting that information. This consent will then be entered onto the patient's medical record for future reference.  We take patient confidentiality in this practice very seriously, and will not impart any patient information without the patient's verbal or written consent.

 Certificate of Environmental Accomplishment

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