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Chelsfield Surgery

Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we are open and what to do when we are not, all from the comfort of your own home.

All telephone calls in and out of the surgery are recorded for training and security purposes.  CCTV has been installed inside and outside of the Surgery.

Feeling unwell?  Not getting better with self-care?  If you need some help please contact us.  We have your medical records and can give you the right treatment for minor ailments, rather than you going to A&E, Urgent Care Centres or Walk-In Centres.  Please avoid A&E unless your GP advises,  and do not ring 111 from Monday to Friday between 8am and 6.30pm, when the surgery is open. 

Online Services

Convenience doesn’t stop there and you can now access a number of services online. Online appointment bookings with our GPs and our Advanced Nurse Practitioner, ordering repeat prescriptionsor sending us your comments are all just a click away.  Access can now also be given to summary information in patients' records, such as medication, allergies and immunisatiaons.  Please let us know if you would like access to these online services. 

Online appointments with Mandy Murrell, our Advanced Nurse Practitioner, please DO NOT include routine nurse procedures such as travel immunisations, dressings, smears etc...  Please book these on the telephone in the usual way.

Appointments during the Christmas period

GP appointments from Monday 11th December until Tuesday 2nd January 2018 will only be able to be booked on the actual day. This will ensure that during the busy Christmas Period, Everyone that wants to be seen, will be seen on the day.  Patients are kindly asked to telephone at 8am for a morning appointment and at 3pm for an afternoon/evening appointment with a Doctor or Nurse Practitioner. Normal Nurse appointments will, however, run as usual.

Adult Vaccination Programme

Flu and Pneumonia vaccinations can be booked for our November flu clinics.  

You may be eligible for the Shingles vaccine. Use this link to help you find out.  If so, please make an appointment with one of our nurses.   https://www.gov.uk/…/Shingles_Eligibility_poster_Sept17-Apr…

If you require PNEUMONIA and SHINGLES vaccines, it is worth noting that they cannot be given at the same time.  Appointments will need to be made 4 weeks apart.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Practice Leaflet

Please look at our Patient Leaflet (August 2017).

Did you know that you can self-refer to your local NHS physiotherapy service?

We are trialling a new way for you to see a physiotherapist.  If you are 16 years or older, you can now self-refer to physiotherapy for:  muscle or joint pain; back or neck pain; sports injuries and sprains and strains.  It's exactly the same NHS service, but without the need for a GP appointment first.  You can still see your GP to be referred, but self-referral aims to get you seen by a physiotherapist more quickly and should save your GP time.

Call 01689 88 77 10 to self-refer, or ask at Reception.

Care Quality Commission

Following our recent CQC visit on 11th July 2017, we are delighted to report that we have been given a rating of GOOD in all 5 indicatorsChelsfield Surgery Quality Report

CQC

Average GP Earnings 2015/2016

The average pay for GPs working in the practice Chelsfield Surgery in the last financial year was £83,456 before tax and national insurance.  This is for 2 full time GPs and 2 part time GPs who worked in the practice for more than six months.

The Accessible Information Standard aims to ensure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with services. Examples of the types of support that might be required include large print, braille or using a British Sign Language (BSL) interpreter.

All organisations that provide NHS care or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices. As part of the accessible information standard, these organisations must do five things: 

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
  • Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

If you have any of the needs described above, please alert a member of our reception team who assist you to get the best possible information and care from your GP surgery.

Confidentiality

We are unable to give any information regarding a patient to a third party without prior verbal or written consent from the patient concerned in respect of the patient requesting that information. This consent will then be entered onto the patient's medical record for future reference.  We take patient confidentiality in this practice very seriously, and will not impart any patient information without the patient's verbal or written consent.

 Certificate of Environmental Accomplishment

(Site updated 07/12/2017)
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