Purpose of the Policy
Chelsfield Surgery uses Heidi AI Scribe, an artificial intelligence-powered dictation tool, to support clinicians in documenting patient consultations. This policy ensures transparency, safety, and compliance with NHS and GDPR standards.
What Is Heidi AI Scribe?
Heidi AI Scribe is a secure, AI-based assistant that helps clinicians:
- Record and transcribe consultations
- Generate accurate clinical notes and referral documents
- Improve documentation efficiency while maintaining patient care quality
How Heidi Works
- During Consultation: Your GP may use Heidi to dictate key aspects of your visit, including symptoms, diagnoses, and treatment plans.
- AI Processing: Heidi transcribes the spoken content into text, which is reviewed and finalized by the clinician.
- Post-Consultation: The notes are securely stored in your medical record after clinician approval
Data Handling and Privacy
- Audio Data: Heidi records audio during consultations to create transcripts. It recognizes speakers and converts speech to text.
- Security: All data is processed in compliance with UK GDPR and NHS Digital First programme standards.
- Consent: Patients are informed about the use of Heidi and may opt out if preferred
Benefits to Patients and Clinicians
- Enhanced focus on patient interaction during appointments
- Reduced administrative burden for clinicians
- Improved accuracy and timeliness of clinical documentation
Patient Rights
- You have the right to know when Heidi is being used.
- You may request not to have your consultation recorded by AI.
- You can ask for a copy of your consultation notes.
Review and Updates
This policy will be reviewed annually or when significant changes to Heidi’s functionality or NHS guidance occur.